CallEEAST supporting primary care

CallEEAST currently delivers a range of services to a broad client base, our services include a GP practice telephone answering support, when practices are closed for lunch, training or having staffing challenges, those within Norfolk currently partner with us to enable time with their teams.

CallEEAST is now enabling growth to this service line, through proactively reaching out to GP Surgeries within the East of England footprint and beyond, into counties outside of our traditional footprint.

 

Here's what our partners had to say -

"We use CallEEAST to cover our staff training days which enables us to close the practice so all can attend. They are great, they effectively triage and signpost patients to the correct service. When we were hit with severe staff shortages at short notice, I made one phone call and within a day we had the support set up and ready to go. They were able to support us as and when we needed it with minimal fuss and get us out of a very large hole. Very professional service, easy to set up, adaptable and extremely effective. Would highly recommend."

Sarah Buchan – CEO – Fakenham Medical Practice.

 

"We have used the service for a number of years and are grateful for the cover that you provide for our training hour every month (last Tuesday of the month 13.30-14.30), is such a useful time to allow the team to have some protected training time. You have also provided cover for our full training days which usually happen every 12-18 months, again this is something we could not do without the cover you provide."

Practice Manager – Market Surgery Alysham 

 

Andrew Gay – Senior Operations Centres Manager (Commercial Services), said – “Its fantastic to see how our partners value our services, we are exploring the enhancement of our offering to support the continual challenges within primary care and the health system, we continue to work with our primary care partners to ensure they continue to value our service offering, and providing them with a range of support, from business continuity to enable GP practices the additional time with their teams”.

Published 18th January 2023