Data Protection

The Trust is required to comply with the data protection legislation: The Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

We would like to remind you all of the importance of not accessing incidents via the CAD/CAD Online or via Portal unless it is necessary as part of your core role and only when on duty. We all have a legal duty to protect confidentiality and you must report any breach of confidentiality to your line manager/senior manager and this must also be logged on the Datix system.

Please be mindful that the laws around data protection and the Caldicott Principles are still valid. Failure to comply can result in significant personal and organisational implications.

Remember, when dealing with patient information, you must routinely test any release/request of information against the seven Caldicott principles:

Justify the purpose(s)
Do not use unless absolutely necessary
Use the minimum required
Access on a strict need-to-know basis
Awareness of responsibilities
Understand and comply with the law
The duty to share information can be as important as the duty to protect patient confidentiality

If in any doubt, do not disclose/request the information and seek further guidance from your line manager, the IG team or the Caldicott Guardian.

If you have any concerns regarding a patient attendance, you can contact:

For all work-related issues Work related challenges, queries and issues including uniform, equipment, working arrangements.	Your line manager	Contact your local line manager
Patient information sharing or accessing issues	Information Governance team / Data Protection Officer/ The Trust’s Caldicott Guardian (Dr Tom Davis)	informationgovernance@eastamb.nhs.uk dpo@eastamb.nhs.uk
For all the latest up to date EEAST news relating to Covid-19	Need to Know	COVID-19 homepage
COVID-19 related issues To support/coach someone with any emotional, practical, bereavement issue relating to COVID-19. Excludes: Questions relating to matters specific to EEAST, for example about equipment or EEAST policy. Anyone who might need longer term clinical support	NHS National Helpline	0300 131 7000 Available 07:00–23:00 7 days a week 24/7 text alternative to the above helpline - simply text FRONTLINE to 85258
For everyday personal issues Mental health, work/personal relationship problems, legal and family advice, substance misuse, financial advice. Excludes: Questions relating to equipment, EEAST policy. Anyone needing longer term clinical.	Kays Medical Employee Assistance Program (EAP)	0808 196 2374 Available 24/7
For emergency / crisis situations To support someone in severe emotional distress in the moment; extreme stress reactions, suicidal thoughts. It is vital that staff use this number only if in severe immediate crisis. The EAP number can be used for less immediate issues. Please do not use for general OH, wellbeing or COVID-19 related questions.	Kays Medical Crisis Line	0808 196 2370 Available 24/7
For general Occupational Health (OH) enquiries	Kays Medical OH Line	0151 459 9711 Office hours
For medication advice	Kays Medical Medication Line	0808 196 2373 Office hours
For bloodsplash/needlestick advice	Kays Medical BFE Line	0808 196 2371 Office hours
For sickness management referrals	Kays Medical Referrals	management.referral@ eastamb.nhs.uk
For all enquiries regarding wellbeing issues	EEAST Wellbeing	07715 074010 07712 418664 wellbeing@ eastamb.nhs.uk
For all referrals and enquiries regarding TRiM	EEAST Wellbeing	TRiM@eastamb.nhs.uk
For spiritual support	Chaplains team	01582 585400

Published 10 December 2021