Digital Live Services (IT) Out of Hours On-Call

Laptop, phone and a pile of devices on a wooden table

The Digital Live Services out of hours on-call service has recently received in increase in non-critical calls out of hours.

Please find below some examples of support that would and wouldn’t be provided out of hours:

Supported

Total system failure or network loss of the following applications:

Airwave
AOVPN
Cleric CAD
GRS
MDT
Office 365
Portal
Siren
Sophos
Telephony
Terminal servers

Unsupported

Individual account issues e.g. password lock outs and requests are not supported on-call; these should continue to be logged on Halo Self Service Portal (haloitsm.com) where they will be actioned during office hours.

Self-Service Account Unlocks

Staff are strongly advised to setup the self-service functionality whilst they can log into their devices. This will allow them to unlock or reset the password for their own user accounts if required. The following video Enrolling for self service - YouTube will show you how to register for self-service Microsoft 365, Webmail and GRS (eastamb.nhs.uk)

Thank you for continued support.

Published 23rd June 2023