ePCR and iPad Guidance

You can get help and support via the EEAST IT Service Desk. 

This includes: 

• Siren Nova password reset 
• Vehicle call sign additions 

• Arrange a return of an unused iPad  
• iPad passcode reset 
• iPad hardware and accessory issues 
• Reporting faults with ePCR and iPads 
• Other ePCR issues 

Please direct all support requests to the EEAST IT Service Desk. 

You can contact IT support via the green Trust Service Desk icon on the iPads (shown below).  

To log an iPad/ePCR fault, tap > ePCR iPad Fault shown below with orange triangle icon. 

To log other iPad/ePCR requests, go to: 

Log a Service Request shown below with plus sign icon in green circle > ePCR iPads > select relevant option on the right, shown on last picture below.  

To arrange a return of an unused iPad click HERE 

Alternatively, you can email ITServiceDesk@eastamb.nhs.uk or call 0345 601 2509.    

 

Published 9 December 2021