Launch of our Clinical Strategy

Our Clinical Strategy 2023-2025 was published this week and sets out the ways in which we will continue to provide the very best care to of our patients in the coming years. The strategy explains how we will ensure that individual patient needs are met in order to improve outcomes as the overall patient experience throughout the whole of the urgent and emergency care system in the east of England. 

The strategy was created in conjunction with our local ICBs and is a new way of working, both internally and with our partners, to ensure that people get the right care at the right time in the right place.

It explains that we will rapidly send the most appropriate response to our most critically unwell and injured patients in life-threatening situations, like cardiac arrest, stroke, major trauma or obstetric emergency. The response could be a double-staffed ambulance, rapid response vehicle, community first responder or even helicopters, in collaboration with our charity partners. 

When the call is not a life-threatening emergency, our clinicians assess and treat patients over the phone. Where patients require an alternative pathway, we pass those patients to our clinical partners across the east of England. 

When an ambulance is dispatched, we provide outstanding, safe, quality of care to patients when appropriate, or contact the appropriate local service that can provide the care that meets the specific needs of the patient. 

Tailoring patient care in this way, and making more of the alternative care pathways that are available, will mean more patients are able to access the specific support they require, when they need it. 

The Clinical Strategy 2023-2025 is available now for you to read. 

Publishing 27th September 2023