Need to know
For #TeamEEAST Last updated: 18 May 2024 at 12:30
Over the weekend an issue arose with the Abbott Freestyle LibraLink App which monitors glucose levels in diabetic patients. The problem arose after an update to the LibraLink app, which is specific to some Apple iPhones in the UK, the Android version is not affected.
The following statement from NHS England is for awareness for those staff who may be in contact with diabetic patients who are experiencing problems.
Dear colleagues,
We have become aware of an issue with the Abbott FreeStyle LibreLink app, which monitors glucose levels in diabetic patients after an increase in calls to the 111 service from patients who use the LibreLink app, reporting that it is not working.
Patients who have been diagnosed with Type 1 diabetes can use a Continuous Glucose Monitor (CGM) to monitor their blood glucose levels on a constant basis, so they don't have to take blood samples frequently throughout the day and night by pricking their fingers for readings.
The problem appears to have started after an update to the LibreLink app, which is specific to some Apple iphones in the UK and has subsequently been withdrawn from the App Store whilst further work is undertaken by the company.
The company have advised that iPhone users in the UK who are experiencing problems with the app should contact its customer service line and "Customers experiencing issues with the iOS app should uninstall and reinstall the app”
The Android version is not affected.
Further advice is provided on the Abbott website (link below), with a video clip showing how to delete and reinstall the app. If customers are still experiencing problems, they can contact the Customer Services team on 0800 170 1177.
https://www.freestyle.abbott/uk-en/iphone.html
Patients should also be advised that if they are still having problems with the app or if the readings do not seem appropriate, they should revert to the finger prick test for checking blood sugar levels.
Published 17th July 2023