The latest Monthly Performance Dashboard is now available

The latest Monthly Performance Dashboard, with data for May, is now available.

Following feedback from staff, the dashboard now also includes the average daily call rate for the month, to give a more accurate reflection of call volume where the number of days in a month differ. It also includes the average response times for C1-C4 calls.

The Dashboard still includes the data below, which was selected to show how many calls are received and the different ways that those calls are dealt with, other than receiving an emergency response, as well as a comparison to the previous month’s figures.

• All control room contacts – Total number of contacts to our three control rooms (AOC’s) in Bedford, Chelmsford and Norwich.
• 999 calls attended – Total number of incidents that received a response from a clinician either by phone or face to face.
• C1 calls – Total number of incidents requiring an immediate response to a potentially life-threatening illness or injury.
• C2 calls – Total number of incidents classed as an emergency for a potentially serious condition.
• C3 calls – Total number of incidents classed as urgent where some patients may be treated in their own home.
• C4 calls – Total number of incidents classed as less urgent where some patients may receive advise over the phone or be referred to another service such as a GP or pharmacist.
• Face to Face incidents – Total number of incidents that received a face-to-face ambulance response.
• Hear and Treat – Total number of calls managed by Emergency Clinical Advice and Triage (ECAT) clinicians not requiring an ambulance response face to face.

You can view the May Monthly Performance Dashboard, which features data from May, here.

We encourage you to print off and display the dashboard attached and ask that you include it in your monthly one to one meetings and local manager’s briefings.

Thank you to everyone who has provided us with feedback so far, we are always reviewing what data is included in the dashboard so if you have any suggestions of what you would like to see please email internalcommunications@eastamb.nhs.uk.