Young Patient Mental Health Instagram Survey Results Summary

To obtain patient feedback and to better understand the call increase in mental health categorised 999 calls from 14–25-year-olds, EEAST and Youth in Mind Group at Mancroft Advice Project (MAP) co-designed a short Instagram survey to capture feedback from young people who had called in relation to mental health crisis.

The combined survey results showed the following: -

• 30.0% of respondents had needed to contact 999 in relation to a mental health crisis.
• 75.8% of respondents had been unable to access mental health services prior to calling 999. 24.5% of these respondents had not been aware of the services available.
• 67.6% felt the emergency call handler had listened and understood their needs.
• An ambulance response had been received by 52.4% of respondents.
• Ambulance staff and overall satisfaction were rated between ‘good’ and ‘excellent.’
• Additional comments highlighted the professionalism, kindness and care provided by EEAST staff.

The team have produced an infographic which contains details of the results and what next steps will be taken.

The survey has so far received a combined 4,815 views and will continue to be shared during 2023/2024.

Published 17th May 2023