‘Absolutely brilliant’ staff praised in patient survey

Ambulance line up blue sky

Crews have been described as ‘absolutely brilliant, professional and friendly’ in the latest patient survey.

May’s patient satisfaction figures revealed that nearly 100% of respondents said they were very satisfied, satisfied or fairly satisfied with the care they had received from ambulance staff.

Comments from the 98 respondents included: ‘very impressed with the care and dignity I received’; ‘care could not be faulted in any way’; ‘my treatment was second to none!’; ‘excellent service and attitude and care throughout’; ‘the ambulance staff were very friendly and capable, giving a feeling of reassurance, which is needed by the patient.’ 

Call handlers were also praised with 99% of respondents saying their call was very acceptable, acceptable or fairly acceptable.

Ninety-eight per cent praised the staff they were in contact with as very professional, and the same number said they were treated with dignity and respect by crews.

Sandy Brown, Director of Nursing and Clinical Quality, said: “I am extremely proud of you all for treating these patients so well, meaning we see such outstanding results; thank you for working so hard to provide the best possible service.”

You can read the full survey on the Trust’s website. 

Published 20th August, 2015

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