Need to know
For #TeamEEAST Last updated: 18 April 2024 at 20:12
The new Cleric CAD is due to be implemented in Bedford EOC in the early hours of Wednesday morning (18th November). At midnight, Bedford EOC will begin passing call handling and dispatching for Bedfordshire and Hertfordshire to the other EOCs. Operational staff should not notice any significant difference as the regional Intergraph CAD will continue to be used, although operated by EOC staff at the other sites. There will be additional EOC staff on duty to support this transition.
By 0400hrs, it is planned that Bedford EOC will be ready to go ‘live’ on the new Cleric CAD. At this point, all Bedfordshire and Hertfordshire resources will be moved onto the new CAD. Staff will be notified, at various points during the shift, when key changes are taking places using MDT and Airwave radios.
A full operational plan has been put together for next week which includes a command and control structure involving silver cells in all three localities and additional bronze support in all SLM areas. Additional resources will be on duty throughout the night shift, including Private Ambulance Service vehicles and additional managers.
All operational vehicles in all localities are required to carry current copies of map books for use if the mobile data is not functioning as normal during the migration. Should at any point we lose connectivity with the MDT, addresses can be input manually into the SatNav. Please see the ‘How to use the vehicle SatNav manually’ advice. All operational vehicles will be provided with paper Patient Care Records as a back-up in case connectivity to the CAD is lost during the migration to CLERIC.
Please consider EOC colleagues throughout the shift. This will be a challenging time for them all and we would appreciate your consideration and support. It may take a little longer than normal to respond to your requests and those you are working with in EOC may be less familiar with your area than usual.
Bedfordshire and Hertfordshire will then continue to operate using CLERIC whilst the rest of the region continues on the Intergraph CAD until they also migrate in February 2016.
For more information please see the bulletin which was published last week
Published 12th November, 2015