Press release: service makes continued progress

Blurred ambulance

The East of England Ambulance Service NHS Trust (EEAST) continues to make improvements to its service for patients.

Latest data shows that despite continuing increases in calls, ambulances are getting to patients faster and delayed responses have reduced. 

The service responded to an additional 6,000 of its most serious patients (red calls) within 8 minutes from April to September than compared to the same period the previous year. This is despite there being a 16% increase in these red calls over this time frame. This correlates with continued improvements in performance against national standards over the last three quarters:


Red 1 performance

Red 2 performance

Red 19 performance

January – March 2016




April – June 2016




July – September 2016





Robert Morton, Chief Executive, said, “We have made tremendous progress over the last year and are seeing that hard work pay off with sustained improvements in the service we give to patients.  We are getting to more patients with the most serious conditions in 8 minutes and having fewer delayed responses.  And we have achieved this despite the continuing increasing pressures on our service.” 

He continued, “I want to particularly thank our managers, staff and volunteers for their hard work in helping improve the service. Their dedication was reflected in our recent CQC report which highlighted the ‘outstanding’ care they give to patients’ day in and day out, often in the most challenging circumstances.” 

These improvements are reflected in EEAST’s national position as last week it was the best performing Trust in responding to Red 1 calls. In addition, performance in EEAST’s emergency operations centres continues to excel, with one of the best call answering times and the least call answering delays.

Published & released to media 13th October, 2016

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