A single thanks just wasn’t enough for one Essex patient

From left to right: Steve Townsend, Julie Everest, Tracy Young and Jane Townsend
From left to right: Steve Townsend, Julie Everest, Tracy Young and Jane Townsend

A single thanks just wasn’t enough for one Essex patient...

Four years on from his original 999 call, Steve Townsend returned to meet with the call handler and dispatcher who took his life-changing call.

Remember this?

Last week Steve returned to meet with Julie Everest, Call Handler and Tracy Young, Dispatcher were his first point of contact during his emergency back in 2015.

Steve was later taken to hospital by one of our Essex ambulance crews after Claire Ruddy, Paramedic rushed to the call in a rapid response vehicle and found Steve in cardiac arrest.

Steve had made the 999 call himself and remembers most of the conversation he had with Julie but went into cardiac arrest in the two to three minutes between completing the call and Claire arriving on scene.

Dispatcher, Tracy has worked in the EOC for 20 years, and Julie not far behind her with 15 years’ experience, but this was the first patient meet up for both of them.

Tracy said:

“It’s lovely when we hear about these stories for calls we have been involved in, but to meet Steve was really emotional and will stay with me for a long time.”

Are you planning any patient meet ups in our region? Don’t forget to let us know on communications@eastamb.nhs.uk so we can help share this life-saving work!

Published 15th June 2019

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