Behind the Scenes: Lizzie Martin, Call Handler and CFR

Lizzie Martin   web

This week we’re going ‘behind the scenes’ with Lizzie Martin, a call handler based in Norwich EOC. Lizzie has been with the Trust for a year and also is a community first responder (CFR).

So tell us a bit about yourself

I joined the Trust in April 2015, but I previously trained to be a paediatric nurse. A highlight so far is when I got to attend an awards evening and meet a child caller who called 999 at the age of four for her mum. As a 999 call handler I answer emergency calls, complete patient welfare checks, liaise with other emergency services and deal with enquiries from healthcare professionals. As a CFR and group co-ordinator, I attend emergency red calls within my community.

What do you enjoy most about being a call handler?

The variety of each call - every call is different and you never know what to expect. One call may be delivering a baby, another may be talking to someone that has fallen over. Each day brings different situations. I like being able to talk to the patients and their families and feel I can make a difference before the crews arrive.

Which of the Trust values (respect, care, teamwork, quality, honesty) is most important to you, and why?

All are equally important as without one element it isn’t as effective. To me care is the most important aspect as a call handler and a CFR - showing patients that you care is the most important part of the job. 

Tell us something people might not know about you?

I am a qualified gymnastics coach. I wanted to be an Olympic gymnast when I was young!

Published 23rd April, 2016

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