Behind the scenes with Hayley Misseldine, Clinical Quality Co-ordinator

This week Clinical Quality Co-ordinator Hayley Misseldine is in our ‘behind the scenes’ spotlight. Hayley looks after clinical quality systems including HealthAssure, AuditR and Datix, and recently completed a certified professional development (CPD) course on how to better manage our Datix software:

Hi Hayley – tell us a bit more about what you do

I’m responsible for managing clinical quality systems software and user accounts for these applications. These programmes include HealthAssure, AuditR and Datix, and I also co-ordinate and facilitate the clinical quality systems helpdesk.

I enjoy being able to create new fields and form designs to help how we collect our data. This data helps to shape and improve the type and quality of care we provide to our patients, which in turn helps to improve the safety of our staff.

What kind of things should people get in touch with you about?

You can get in touch with any queries about the workings of the software applications. This can include how to search for data and any suggestions on how we can improve the electronic form design within Datix. You can also contact me to set up or close user accounts for Datix, HealthAssure and AuditR.

You recently passed your Datix CPD course. What did you cover and how will it benefit your every day job role?

The course is the industry recognised standard for administrating and managing Datix software, so allows me to understand the full potential of Datix, and how it can better support the Trust. 

I learnt about ensuring our Datix system is maintained, organised, and advanced, and about conveying efficiency and financial savings to the Trust through the development and improvement of the contacts, incidents, patient experience and claims modules. These will help when collecting data to improve our learning and action plans.

Which of the Trust values (respect, care, teamwork, quality, honesty) is most important to you, and why?

Care is most important, because it is a feeling from the heart and an emotion from the brain as much as it is displayed by someone’s actions.

What made you want to work for the ambulance service?

My late father had a heart attack and subsequently went into cardiac arrest in a public swimming pool when I was 11-years-old. The ambulance service saved my father’s life and enabled me to have a further 23 years with him. Although I will forever be in debt to the service (and the rest of the NHS!), this is the only way that I could think of trying to at least repay some of the debt I owe.

Tell us something people might not know about you?

I am a pagan (someone who has a love and respect of nature) and celebrate the Winter Solstice/Yule as well as Christmas.

Published 12th December, 2016