Behind the scenes with Vijay Loi, Information Analyst

Vijay Loi web

We are continuing our ‘behind the scenes’ feature, where we showcase a person or team from within the Trust. This week in the hot seat is Vijay Loi, who has worked as an Information Analyst for nearly seven years.

Tell us a bit about yourself

I studied at the University of Derby and graduated in 2004 with a 2:2 BSc Hons in Business Information Systems. After working in Bedford EOC for a couple of years as a 999 emergency call handler, an opportunity to utilise the skills I had learnt at University arose within EEAST - being part of the rollout of DatixWeb across the Trust. Since then, I have changed roles slightly and work in the clinical quality systems department, maintaining and administrating core Trust systems such as HealthAssure and Auditr, as well as Datix.  As well as maintaining and administrating several core systems mentioned above, I also do adhoc and scheduled reporting for the Trust.

What do you enjoy most about your job?

I enjoy the interaction I have with other departments/staff across the Trust, and also with experts and support personnel from the software applications we utilise at EEAST. I also enjoy providing solutions to issues and working with others to improve current processes.

I have so much respect for everyone that works for EEAST and other ambulance services that I feel a huge sense of pride coming to work in the mornings. Working with the lovely people at Bedford also motivates me as I know that if I have a problem or I am worried about anything I can talk to someone.

Which of the Trust values (respect, care, teamwork, quality, honesty) is most important to you, and why?

Care is the most important, as this is the value that is core to everything that I, as well as the Trust, does. We are a patient care centred Trust.

What made you want to work for the ambulance service?

The prospect of being there for someone in need and lending a helping hand made me want to work for the ambulance service. Although I maintain administrate systems and am not patient facing, I know that I still indirectly make a positive difference.

The unique and vital role ambulance services play in the care models and pathways across the NHS also made me want to be part of the ambulance service.

What was your first job?

My first job was working for Telefocus Ltd in Flitwick making outbound telesales calls. I used to sell books, jewellery and even chocolate over the telephone working on behalf of numerous companies. Some of the telesales conversations I had were very ‘colourful’ to say the least!

Published 23rd September, 2016

Leave a Comment
Name (required)
Email Address (required, never displayed)
Enter a message

(all comments are moderated - your submission will be posted on approval.)