Bumper time for patient meet ups

Patient meet ups montage

A huge thanks to all the staff who were involved in setting up some reunions of our patient-facing teams and their patients recently:


In January Patricia Nicholls, 80, met with the crews who saved her life following a cardiac arrest in September 2018. Paramedic Emily Gibney said: “We performed CPR and shocked Patricia once and minutes after she was awake and talking to us again. It was a very surreal job and the first of its kind for both myself and Tony [student paramedic].” Patricia took in a bag of treats and a thank you card into Harlow ambulance station just before Christmas, and then was able to meet the team who saved her life a couple of weeks later. She said: “It was lovely to meet them and thank them all in person. I know without their care I would not be here today.” Read the full story.


On 30th January one of our crews in Biggleswade had the pleasure of reuniting with Lisa, Matt, Will and Harry Wren, who they attended an urgent call to back in November. Crews delivered then resuscitated new born baby Harry – something Phil Alexander (LOM) has only had to do twice in his 20 years of being in the NHS! Mum Lisa said: “I’ve never called an ambulance before in my life but this time something told me I had to survive.” Thankfully, baby Harry was discharged seven days later having had a clear MRI. Lisa and Matt could not express their gratitude enough, saying; “he’s such a happy little chap and doing so well. Without everybody we wouldn’t be in this situation.” Paramedic Craig Blair was so relieved to hear the news and could not believe Harry’s transformation; “looking at him now compared to how he was then, the two don’t seem related.” The crew consisted of Jo Hare (paramedic), Lynne Daniel (EMT), Andrea Charles (Specialist Paramedic), Phil Alexander (LOM), Craig Blair (paramedic) and Megan Brown (Student paramedic). See more cute pictures in our Instagram post!


On Monday 4th February we visited Moulton CEVC Primary School with Robert Pitt, Senior Call Handler, to meet 7-year-old Freya Nolan to present her with a certificate for her 'bravery and ability to remain calm when calling 999 for her mother' in her morning assembly. Robert also spoke to the children about the process of calling an ambulance and explained the categories, how our staff work and how important it is to only call 999 when we are genuinely worried, as in Freya's case. The school also vowed to begin working with the children to ensure they all know their post code in times of emergency – one of the key bits of information our call handlers need!

King’s Lynn

Later in the day, our crews in King’s Lynn were reunited with patient Hester Holman, who they had attended to just a month before, on Saturday 5th January, following a cardiac arrest. The crew consisted of Carl Smith (Critical Care Paramedic), Tony Chisam (Leading Operations Manager), Jonathan Hall (Student Paramedic), Gary Smith, Gemma Proudfoot and Dave O’Callaghan (Paramedics). They commended Hester’s partner, Jim, who had begun CPR as he called 999 on loud speaker and continued until the crew arrived and took over 15 minutes later, aided by the LUCAS machine that took over compressions. Hester and Jim reiterated their thanks for the crew involved, saying on more than one occasion: “I can’t thank you all enough!” You can read the full story on our website.

If you have a heart-warming patient meet up story you want to share, or if a patient approaches you to meet the crew, please email the Communications team with all the details. 

Published 5th February 2019

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