Busy start to 2016 continues with 21% increase in calls in March

EEAST RRVs and amb on scene

New figures have revealed the scale of the demand we’re facing following a 21% increase in emergency calls.

The busy start to 2016 continued for us in March, when we received more than 98,000 calls - 18,000 more than in March 2015.

The biggest jump in demand occurred in Cambridgeshire, which received 27% more 999 calls, followed by Essex at almost 25% and Norfolk with a 24% rise.

The most common calls were for falls and patients with breathing difficulties and chest pain.

Chief Executive Robert Morton said: “We continue to face unprecedented demand on our service, which places pressure on everyone; I know everyone is working exceptionally hard to provide the best possible service to patients.

“I’d like to particularly thank our emergency operations centre (EOC) colleagues for the way in which they have handled this astonishing rise in emergency calls.

“We will continue to tell the public, MPs, and our stakeholders about the staggering demand we’re facing, increase the number of clinicians we have in EOC and on the road, and ensure we triage these calls as effectively as we can.”

Total number of 999 calls the Trust received in March (compared with March 2015)

Bedfordshire:  9,543 (8,251) – 15.66%

Cambridgeshire: 13,597 (10,648) – 27.70%

Essex: 32,221 (25,781) – 24.98%

Hertfordshire: 15,392 (13,616) – 13.04%

Norfolk: 15,514 (12,476) – 24.35%

Suffolk: 11,882 (9,898) – 20.04%

Published 14th April, 2016

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