Call handler praises Cambridgeshire girl

Trust Call Handler Mandy Knapman was reunited with 11-year-old Maddison Hunter this week to recognise the school girl’s calmness when she called 999 after her mum suffered a seizure at home.

Mandy visited Ormiston Meadows Academy in Peterborough on Monday (18^th May) to present Maddison with a certificate and her fellow pupils were told about her bravery at morning assembly, where they gave her a big round of applause.

Maddison was at home in Orton Brimbles on 9^th April when her mum Samantha became unwell. She phoned 999 and spoke to Mandy in Norwich EOC, where she explained her mother’s symptoms and answered all the questions she was asked.

Maddison’s composure ensured that help could be arranged for her mum quickly and Mandy stayed on the line with her until an ambulance arrived.

Mandy said: “I was very impressed by how calm and collected she was. She remained extremely calm throughout the call, managed to lay her mum on her side, monitored mum’s breathing regularly, advised me that the dogs were put away in the kitchen, and unlocked the door without any problem at all.”

“Maddison was excellent and I wish all callers were as calm as her.”

Samantha Hunter said she was “very proud” of her daughter and Maddison was really pleased to have received a certificate for her outstanding efforts.

Published 22nd May 2015