Call re-grading: BBC reports

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You may have seen reports in the media this week about changes to 28 call codes within the Trust; from 18th December 2013 to 19th February 2014, seven codes were given a higher priority response and 21 were changed to a lower priority.

Once Chief Executive Anthony Marsh was alerted to the issue he immediately implemented an investigation, led by an independent external expert, and the changes were reversed. Whilst these changes should not have been made without the correct procedures being followed the investigation found that no harm was caused to patients and that the changes to the code sets did not alter performance data in any way.

Disappointingly, despite extensive engagement with the BBC this week it has misrepresented the facts to the general public, causing unnecessary sensationalism, confusion and concern. The Trust has lodged a complaint with the BBC as a result.

You can read the report here. Please be aware that you'll only be able to access it from a Trust computer as it's hosted on East24.

Published 15th January 2015 

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