Caring for others inside and outside of work: This week’s message comes from Robert Morton

Robert left side in cab smiling   web

Over the last few weeks, one thing that has really struck me is hearing about the amazing challenges and fundraising you do outside of work. Charles Joseph from Patient Transport Services (PTS) has raised more than £5,000 for Alzheimer’s Society by putting his photography skills to good use. Well done to Charles and all the other charity champions for your hard work!

Staying with PTS, a group of colleagues from the Cambridgeshire call centre team are preparing to put their best feet forward in the Norfolk Memory Walk and raise money to help people with dementia. You can click here to see their full Need to Know article. Dementia and Alzheimer’s are very much in the public eye at the moment and to hear our staff helping others outside of work, is a brilliant thing.

I have received fantastic feedback from the Chief Executive of South East Coast Ambulance Service about a number of our staff who recently supported the service’s go-live of their new Cleric CAD system. The individuals will be receiving a formal letter of thanks from the Chief but I wish to say thank you myself. It’s great to see such support between colleagues from different trusts.

You may be aware of last weekend’s callous attack on a paramedic and an off-duty police officer on the M11 near Stansted airport. Both were sprayed with an unknown substance as they helped at a car accident and were taken to hospital. To simply put it, there is no excuse for attacks. It is appalling that people are carrying out these acts, it’s unacceptable and we will continue to work closely with police to ensure criminal proceedings are brought against the aggressors.

Following on from my message last week, work on the Independent Service Review is continuing. For those unsure of the review, it is commissioned by NHS Improvement and NHS England and is well underway. It is a chance for our regulators and commissioners to look at any future resourcing we require. We met with Unison this week to brief them on the review and we committed to working closely with them once the report and findings are shared with us by the report owners. I have said it on numerous occasions, but I believe that we need more staff; more staffing so we can improve our service to patients and reduce the pressure on existing staff.

This week, we have communicated with the public about the Ambulance Response Programme and new national performance targets. I was pleased to talk with local media, including BBC Radio Cambridgeshire, KLFM and Anglian Radio surrounding the changes and the improvements this will make to ensure the right care is given to our patients.

This week, I also had the opportunity to drop into the new Hub at Chelmsford. It is fantastic and shines a light on what is possible to achieve through our Estate Transformation Plan.  Thank you to DLO John Robinson for showing me around. Well done to everyone involved it was a successful transition.

Finally, I want to pay a special tribute to Fred Butter, who retired last week, aged 74. Fred from fleet worked as a bank driver for 10 years. Thank you Fred for your years of service and I wish you a happy retirement.

 

Have a great week

Robert

Published 3rd August, 2017

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