As part of our Wise Up for Winter campaign, we tweeted from Norwich EOC last Thursday, to show our followers the types of calls we get and how we deal with them. Catch up on some of our tweets below!
Good morning we’re in our #Norwich Emergency Operations Centre (EOC) for the day; shadowing some of our staff during their shift #winterwise
— EEAST Ambulance (@EastEnglandAmb) December 18, 2014
Our first call is from a lady about her 8 month year old son with breathing problems and a rash. #winterwise
— EEAST Ambulance (@EastEnglandAmb) December 18, 2014
While help is being arranged Erica stays on the line getting more details from mum; giving advice to help whilst the ambulance is on the way
— EEAST Ambulance (@EastEnglandAmb) December 18, 2014
Our next call is a 25 yr woman with earache. One of our clinicians will call them back, go through get more info & discuss the best help.
— EEAST Ambulance (@EastEnglandAmb) December 18, 2014
Don’t forget you can call 111 if you need medical help fast but it is not a life threatening situation.#winterwise
— EEAST Ambulance (@EastEnglandAmb) December 18, 2014
Our next call is to a supermarket where an elderly lady has fallen on an escalator and is bleeding. #winterwise
— EEAST Ambulance (@EastEnglandAmb) December 18, 2014
Erica is giving advice on how to control the bleeding while a help is being sent. We've asked for someone to go & meet the crew #winterwise
— EEAST Ambulance (@EastEnglandAmb) December 18, 2014
We're taking a call from man who has come across someone pulled over in a car experiencing chest pain. #winterwise
— EEAST Ambulance (@EastEnglandAmb) December 18, 2014
The caller (a passing van driver) is assisting the patient and has put on his hazard lights on to attract attention. #winterwise
— EEAST Ambulance (@EastEnglandAmb) December 18, 2014
The patient had tried calling himself but passed out during the call. Luckily our passerby came upon the man & called 999 #winterwse
— EEAST Ambulance (@EastEnglandAmb) December 18, 2014
Erica is on a call for a serious RTC. Ambulance, Police & Fire are all on route. #winterwise
— EEAST Ambulance (@EastEnglandAmb) December 18, 2014
The gentleman experiencing chest pain who was found by a passerby as been assessed by our crews and taken into hospital #winterwise
— EEAST Ambulance (@EastEnglandAmb) December 18, 2014
Thank you to Erica & to the rest of Team Norwich EOC for looking after us today & helping us with our #Twitterathon. #winterwise
— EEAST Ambulance (@EastEnglandAmb) December 18, 2014
You can also catch up on videos from call handlers in Norwich giving winter advice on the Trust’s official Twitter site.
Published 25th December 2014