Data Quality – clock change 25th October


This Sunday morning (25th October) the clocks go back an hour as British Summer Time (BST) ends.
The change can lead to resource status times being out of sync, which in turn creates reporting issues at every stage of an incident. 

The good news is, the Data Quality team now handles the retrospective amendment of these incidents so minimal input is needed from the AOC staff on duty at the time. Managing the process through one team ensures all incidents are accurately amended in time for the Trust’s monthly reporting commitments.

How the process works:

  • AOC staff DO NOT AMEND any incidents where the clock change has caused timings of an incident to be out of sync, regardless of the reporting issues this may cause
  • AOC staff must continue to log resource status times as the time they occur, including manual times, whether they are BST or Greenwich Mean Time (GMT). This ensures all incidents are captured in the database extracts run by the Informatics team
  • ALL times will be amended by the Data Quality Lead (Informatics) by the end of Wednesday 28th October (however some Cleric amendments may take longer, we aim to ensure all amendments are in place for monthly submissions)
  • Until incidents are amended, AOC/TOC (Tactical Operations Centre) will direct all reporting queries to the Data Quality inbox.

Please do not ask AOC/TOC staff to amend incidents to remove reporting issues prior to Wednesday 28th October, as they will not be able to do so.

If you have any queries about the process or affected incidents please email the Data Quality inbox. The team is also interested in resolving any other issues caused by clock changes, such as Out of Service (OOS) or hospital reporting, if you have any comments on these areas then please get in touch.


Published October 21 2020

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