Compliments to staff received doubled in January

Thank you pen

During such times of high demand and scrutiny, it is easy to forget that we receive hundreds of thank you letters from patients and their families every year. They write, email, call and even tweet us all because they want to say thank you to the amazing ambulance staff that helped them in their time of need.

Sandy Brown mentioned in his leadership message last week that in January we received more than double the amount of thank you letters that we usually get.  That’s more than 300 people sending their compliments for the service they received.  This is a testament to the hard work and dedication of all our staff.  

Every Thursday, on our social media channels, you will have seen our #ThankYouThursday posts, where we highlight some of the amazing messages we receive for you all.  Although this is only a tiny portion of what we receive each month, it can be extremely powerful and touching to read what a difference was made to them or their loved ones. Make sure to take a look.

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