CQC Key lines of enquiry: Effective

CQC KLOE Effective

 

The CQC ask the same five key questions to all care services. Are services safe, effective, caring, responsive and well-led?

 

The key questions are broken down in to further sets of questions called ‘Key Lines of Enquiry’. On this page, you can find more information on Effective. 

 

If you have any further questions, you can speak to your line manager or email: CQC.Group@eastamb.nhs.uk

 

By effective, we mean that people’s care, treatment and support achieves good outcomes, promotes a good quality of life and is based on the best available evidence.

Key lines of enquiry

  • Are people’s needs assessed and care and treatment delivered in line with current legislation, standards and evidence-based guidance to achieve effective outcomes?
  • How are people's care and treatment outcomes monitored and how do they compare with other similar services?
  • How does the service make sure that staff have the skills, knowledge and experience to deliver effective care, support and treatment?
  • How well do staff, teams and services work together within and across organisations to deliver effective care and treatment?
  • How are people supported to live healthier lives and, where the service is responsible, how does it improve the health of its population?
  • Is consent to care and treatment always sought in line with legislation and guidance?

The Trust has systems and processes in place to monitor the effectiveness of peoples’ care, treatment and support which helps us to review outcomes and make improvements where necessary.  This is carried out in several ways including;

Clinical Audit this is used to ensure that healthcare is being provided in line with standards and lets care providers and patients know where there service is doing well, and where there could be improvements. Please click here for further details. 

Partnership working EEAST works alongside a number of partners and stakeholders including; acute organisations, Integrated Care Systems, Public Health England, HealthWatch, other ambulance services and our volunteer organisations such MAGPAS, EAAA, HEMS, BASICs, NARS and SARS.  We do this to increase efficiency and improve the quality of service we provide and patient experience.

Quality Account - A Quality Account is a mandatory report about the quality of services an NHS healthcare trust provides and is required to be completed in line with the Health and Social Care Act. Quality reports and accounts are set against the framework of three overlapping key themes, patient safety, clinical effectiveness and patient experience, which can be used to define quality of care.  Please click here for further details. 

Quality Improvement – The Trust has a Quality Improvement Strategy which outlines our commitment to our patients and service users to provide a safe and effective healthcare service to all of our communities in the east of England by 2022 and reflects our core values. The three objectives of this strategy are to have – • A sustainable process to embed Quality Improvement in all aspects of Trust business • A reduction of clinical variation • An established Quality Improvement Faculty.

We are measuring our progress through several means:

  • Undertaking quality visits
  • Continuing to embed service user involvement in assuring and improving services
  • Listening and learning
  • Developing local quality and performance measurements
  • Audit

In addition we have a new system in place called Inphase which enables us to regularly review, monitor and oversee all areas within the Trust, identifying potential risks and gaps in assurance and to set actions were required.

 

Please note, this page is being continually updated, please check back regularly for the latest information