Make sure you are CQC ready!

CQC Staff Guide 2

We are expecting the CQC to visit us in early – mid April and have developed a guide to help you prepare.

The Care Quality Commission (CQC) last inspected us in 2018. They found that although we offered excellent patient care, other areas of the service needed improvement. They will be looking for signs of improvement in those areas – and may also assess our performance across other areas of patient care. We expect to have a main inspection in April which could be followed by at least one unannounced visit in the following two weeks.

We have produced a guide for all staff and volunteers to help you prepare for an inspection of our Trust’s sites and services.

"We want you to feel proud of the care you deliver on a daily basis and be able to demonstrate this".

This guide will explain the key elements of the inspection and give tips and guidance on the kind of things that the inspectors are likely to look at and want to talk to you about. It will also remind you about the most important elements of what we do as an organisation and your achievements within your teams.

Inspectors will speak to many members of staff and volunteers as well as people working for partner organisations. It is therefore important that everyone providing care and support to our patients thinks about what they might be asked and how they will answer.

You and your leaders are being asked to think these through together so that everyone:

  • knows what to expect during an inspection
  • can answer any questions posed by an inspector confidently – or know where to get the information they need.

Most of you will know about the CQC and the important part in plays in today’s health care service – to summarise, the CQC is England’s independent regulator of health and social care. They ensure fundamental standards of quality and safety are met, setting out what good and outstanding care looks like. Then, through inspections, ratings and published reports, encourage care services to meet those standards. Read last years report here.

Lookout for more updates in Need to Know and East24.


pdfCQC Guide (2.58 MB)

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