Crew deal brilliantly with hoax case

Letter of apology 1

During February half term, Lindsay Ward and her colleagues at Cambridge ambulance station set a brilliant example of how to follow through a hoax case with a positive resolution.

The 999 call they were sent to turned out to be a hoax call from three teenagers. The crew managed to reach the teenagers' parents, who were horrified that this had happened and were hugely apologetic.

The crew then went on to meet and speak to all three teenagers, usually a rarity, about the appropriate way to use the 999 service, highlighting when to call and not. Lindsay and her colleague Johnny also stressed that this wasn’t a joke and highlighted the serious implications of their actions. The crew believed the teens had understood the severity of their actions and apologised to both of them.

Following protocol, Lindsay and Johnny had to report the incident via 101 and Cambridgeshire Constabulary, who investigated the case and spoke to all involved about the consequences of hoax calling.

Shortly after, the crew received two heartfelt letters of apology from two of the teenagers, which proved to them that lessons had been learnt! You can read the letters above and below.

To report these kinds of incidents in future, please use Datix

Published 7th April 2019

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