Planned outage of the Datix system

Hands typing on keyboard

To update the system specification of DATIX, DATIX will be moving from our internal servers to a web-based hosted solution on Sunday 1st September 2019 at 09:00.

The system is expected to go back online on Tuesday 3rd September 2019 at 13:00.
In between those times, the Datix system will be unavailable to all users across all modules.

Operational staff will still be able to report incidents via the Single Point Of Contact (SPOC) team on 0345 602 6856 (Lines open 24/7).
SPOC will record the reported incidents on paper. The incidents will then be logged onto the DATIX system when it is back online.

To ensure that the relevant staff and departments are informed of incidents during this downtime, please escalate/inform your management directly of incidents.

Documents linked to records
Due to the high volume of documents attached to records within the Datix system (approx. 180GB), on go live, only the most recent three months of documents will be accessible to start with.
By the 5th September 2019 all documents will be accessible.

Web addresses
The URL links for the DATIX system will be changing and the current links to the DATIX system on EAST24 will be updated.

Please delete any saved DATIX links( i.e. as these will no longer work from 9am 1st September 2019 .

Emails sent fromm the DATIX system
As the DATIX system will be externally hosted, NHS mail will be used to send emails out of the Datix system.
Therefore, from go live, emails sent out of the Datix system will appear from

MS Word Merge Templates
From go live, when generating a word document template in Datix, the document will be saved directly into the documents section of the record.
To make any changes to the document, you will need to download it, make the changes, save the amended document and then upload the saved amended document to the record.

We apologise for any inconvenience caused during this system downtime.
Clinical Quality Systems


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