Early Intervention Conversations – addressing concerns and conflict

Modules on early intervention conservations are being put in place by the Trust

The Workforce Directorate and the Freedom to Speak Up teams are launching a new Manager’s Passport Training module entitled, "Early Intervention Conversations - addressing staff concerns and conflict".

The aim of the module is to support the development of skills and confidence to have management discussions and agree solutions where concerns or conflict arise.

The informal early intervention approach fosters good working relations and visible engagement between manager and staff members that ultimately makes a difference for everyone in the workplace.

Key learning and skills to develop and put into action by attending this module are: 

  • What causes workplace conflict
  • How we react to workplace conflict
  • Resolution Pathway
  • Planning the conversation
  • Questioning techniques
  • Framing and Reframing
  • Signposting to other support mechanisms

 Any individuals with Line management, supervisory responsibilities, are invited to take part in these modules of the Manager’s Passport Training.

This bite-size training session will be facilitated Zoe Hutchinson and Janice Scott, via the Microsoft Teams App. The Teams App is available on all Trust laptops. If you don’t have the App on your laptop, the Teams meeting invite should re-direct you to where you can download the application. Please join the training sessions individually, on the dates below, this will ensure that your participation in the training session is captured on the Evolve database.     

Title of MPT: Early Intervention Conversations - addressing staff concerns and conflict

Date of Training Registration Deadline Sessions
Tuesday 10th August 12 noon Friday 6th August 14.00 – 15.30
Wednesday 11th August 12 noon Monday 9th August 14.00 – 15.30
Thursday 12th August 12 noon Tuesday 10th August 10.00 – 11.30
Tuesday 24th August 12 noon Friday 20th August 14.00 – 15.30
Wednesday 25th August 12 noon Monday 23rd August 14.00 – 15.30
Thursday 26th August 12 noon Monday 24th August 10.00 – 11.30
Thursday 9th September 12 noon Tuesday 7th September 10.00 – 11.30


If you are interested in attending these modules, please enrol via your Evolve accounthttps://evolve.eastamb.nhs.uk/login/index.php. Once you have logged in, click on the Course Library in the toolbar. Scroll down and click on Leadership Development, then Managers Passport Training and then enrol on the module.

  • Early Intervention Discussions (Addressing staff concerns and conflict)

Invites to the Teams app training link, will be sent from the Leadership mailbox.  To fully appreciate and view the information being delivered, please avoid dialling in on your mobile, but join via the Teams App link sent to you.

If you have any MPT related queries please continue to send them to this mailbox ManagersPassportTraining@eastamb.nhs.uk.

Published 27 July 2021