EEAST Wellbeing Support

EEAST Wellbeing Support

We are living in unprecedented and changing times and everyone at EEAST is being asked to do something they may never have expected, and certainly would not have prepared for. 

In this world of uncertainty we want you to know that we recognise how important it is for you to look after your own wellbeing. Unless you look after yourself you will be in no position to look after everyone around whether your family, friends, or our patients. You will also need to find that extra level of resilience to adjust back when more normal life resumes.

We will be starting a series of articles, exercises, videos, tips and tools to give you some information and ideas. Some will be serious, some bringing much needed humour.

We know you know what’s best for patients, but we want to help or support your wellbeing in any way we can - we are all in this together.

Today we’re starting with the practical - a list of support services available to you and places to go for physical, social, emotional and mental health support. We are all clearly and predominantly focusing on the physical right now but it’s important we don’t forget to look after our psychological wellbeing too.

If you are having thoughts of suicide, are harming yourself or have thought about self-harm, it's important to tell someone. Please call Kays Medical Crisis Line 0808 196 2370 in the first instance and they will be able to provide confidential advice which can help you.

Sources of Support 

Your line manager
In the first instance, please discuss any challenges, queries, issues with your line manager. They will be briefed by the Trust regularly and kept informed of changes to systems or policies. If they’re unable to answer your question themselves, they will be in a good position to ask someone who can. They can also feedback up the line so that decisions made centrally are based on the best possible information. Please also remember that many cases need to be considered individually so it may take a little while to answer your specific question.

Kays Medical
Our occupational health provider are able to support you in a number of ways as follows:

  • Crisis Line - 0808 196 2370
    In Crisis telephone support for employees in distress, considering self-harm or with suicidal thoughts.
  • Employee Assistance Programme (EAP) - 0808 196 2374
  • ‘In the moment’ advice and support from our EAP specialists for:
  • Mental health & stress issues
  • Workplace and / or personal relationship problems
  • Legal and family advice
  • Substance misuse concerns
  • Financial advice
  • OH referrals -
  • OH Enquiries - 0151 459 9711 or

Kays will not be able to help you with individual queries about self-isolation. Please look at the Covid-19 section on NTK or email if you cannot find an answer there.

Please note that Kays are also having to change their practice due to Covid-19. Although they are continuing to provide the full range of services, face-to-face contact will be more restricted at this time.

Will continue to be run by EEAST Wellbeing. Managers can refer anyone they believe has experienced trauma in carrying out their role using the referral form. You can self-refer too. During these exceptional circumstances some TRiM assessments may be carried out by video-conferencing, or phone as a last resort. 

Referral forms need to be sent to (note new email address). Any queries regarding TRiM should be forwarded to

Our team of Chaplains are here to provide confidential spiritual support to all who would like their support. Please use the number or email addresses below and someone will respond and signpost you if necessary. The Chaplains team continue to pray for all EEAST staff, their safety and protection.

Lynda Logan, Lead Chaplain
Phone: 01582 585400
Email: or

TASC - The Ambulance Charity
0800 1032 999
Are dedicated to supporting the mental, physical and financial wellbeing of the ambulance community in times of need. Services include counselling, support with trauma and PTSD, physiotherapy, debt advice, financial grants, bereavement support and general wellbeing advice.



Published 26th March 2020


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