Ever wondered how many calls we respond to each month?

Monthly Performance Dashboard icon

Today EEAST have launched a new Monthly Performance Dashboard, which aims to showcase how the Trust has performed on a monthly basis.

The Dashboard includes the data below, which was selected to show how many calls are received and the different ways that those calls are dealt with, other than receiving an emergency response.

  • 999 calls received – Total number of 999 calls received in our three control rooms (AOC’s) in Bedford, Chelmsford and Norwich.
  • 999 calls attended – Total number of 999 calls that received a response from a clinician either by phone or face to face.
  • C1 calls – Total number of calls requiring an immediate response to a potentially life-threatening illness or injury.
  • C2 calls – Total number of calls classed as an emergency for a potentially serious condition.
  • Call Handler Hear and Treat – Total number of calls triaged by call handlers as not requiring an ambulance response.
  • ECAT Hear and Treat – Total number of calls managed by Emergency Clinical Advice and Triage (ECAT) clinicians not requiring an ambulance response face to face.

The Dashboard will also be shared externally, to give members of the public a better understanding of the service that we provide. The first Dashboard is available to view below, and we encourage you to print it and display around Trust sites. 

If you have any suggestions on information that you would like us to share in the future, then please email InternalCommunications@eastamb.nhs.uk.