“Excellent” out-of-hours service receives high praise

The Trust’s out-of-hours service in Bedford has been praised in a new patient survey, with 100% of people surveyed ‘very satisfied’ or ‘satisfied’ with the experience they received.

The results also showed that 100% of respondents who had to call for help in January would recommend it to a friend or relative.

More than 94% of the 18 respondents said that once the telephone call had finished, they felt “reassured that their problem was being dealt with”.

Comments from respondents included: “I found the service excellent. The doctor was very kind and dealt with my problem straight away.” Another patient said: “The out-of-hours service was excellent.”

Anthony Marsh added: “I’m delighted with these results. It is very pleasing to see that our latest patient feedback reveals such high levels of satisfaction with the service we provide.”

To read the full experience report, visit our website.

Published 10th April 2015