HCP / IFT Framework

Norwich AOC call handler July 2019

There are two new national frameworks to manage calls from GPs and other healthcare professionals (HCPs), requesting an ambulance for patients who need urgent or emergency transportation to hospital or between hospital sites.

The National Framework for Inter-facility Transfers (IFT) and the National Framework for Healthcare Professional (HCP) Ambulance Responses have been designed by the Association of Ambulance Chief Executives (AACE), in collaboration with commissioners, NHS England, NHS Improvement and other key stakeholders.

The frameworks have been trialled in three ambulance services already; North West Ambulance Service, West Midlands Ambulance Service and North East Ambulance Service – and have shown benefits including:

  • equity of access for all seriously ill and injured patients, supporting patients’ clinical needs
  • consistent definitions for high acuity responses, mapped to the equivalent 999 response priorities
  • opportunity for local innovation and acknowledgement of different contractual and commissioning arrangements for lower acuity incidents (Level 3 and 4)
  • reporting of HCP and IFT incidents separately to other 999 activity, and in a way that allows comparison and assures transparency.

Following national evaluation, it has been decided that the frameworks will be implemented in all English ambulance services.

At EEAST, this went live on the 1st October and the main areas of change are for call handlers (who will use a new module in CAD) and for the HCPs themselves (who have had a variety of communications cascaded to them). You can find more information within the PDF below and on East24

Published 2nd October 2019

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