'Help us to help you' plea from SPOC

Childcare voucher scheme

Our Single Point of Contact (SPOC) team is reminding colleagues of the information required to progress a referral so that we can ensure our patients receive the most appropriate follow-up care to meet their needs.

The 40-strong team, based in Bedford, acts as a one-stop shop where front-line colleagues can make referrals to GPs or, if Care Act criteria is met, raise safeguarding concerns or make social care referrals over the phone. They are supported by three social workers, who started working for the Trust in October and are able to provide advice, as well as directing issues at the appropriate level to the relevant local authority as necessary.

Staff in the SPOC are now prompting colleagues for the information they need to refer patients on, which they hope will help reduce the time crews spend on scene while ensuring patients receive the right support. This includes:

  • The patient’s consent for us to pass their details on (this is not always needed for an appropriate safeguarding concern)
  • The names and dates of birth of any children who are involved
  • Evidence as to why there are concerns (for example, rats in the kitchen, trip hazards and a high clutter score for the whole house)

In addition, staff should keep their referrals concise, factual and non-opinionated.

Ali Syme, ECAT operations manager, said: “The SPOC team is relatively small but plays a significant role at EEAST by providing this important one-stop shop service. It is vital that we receive as much factual information as possible so that we can refer the call on to the appropriate pathway.

“That way, we can ensure that all of our patients are receiving the best possible follow up care to meet their needs.”

Anyone who would like to speak to a social worker for advice can contact SPOC between 8am and 4pm on weekdays on  0345 602 6856.

Published 19th February 2020

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