Hospital handovers one week on

After week one of the new handover protocol, we have seen a significant improvement in performance.

Collectively, we were able to reduce the average handover time from 29 minutes on 25 February to 24 minutes on 4 March. Please see the attached table produced which has been shared by our lead commissioners with NHS England and NHS Improvement.

Teams have reported that hospital colleagues were hugely engaged in the process and ensured that delays were kept to a minimum as far as they were able.  It has meant we are able to reach patients waiting for help in the community more quickly.

We saw a marked improvement from Monday through until Friday, with higher levels of delays on Saturday and Sunday. This gives us an indication that we need to work on sustaining improvement throughout the week.

While this is early days, we believe it is a great example of how our hospital colleagues have embraced an ethos of cooperation and teamwork, focussed on the patients we care for. This is even more remarkable given this has all been achieved in a particularly challenging week in the NHS and social care because of the weather.

We invite you to share any observations or ideas about how we can make this new process smoother. Please do let us know by emailing feedback@eastamb.nhs.uk or share with your line manager.

Published 6th March, 2018.

 

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