How Language Line can help you

Call handler   HEOC

If you are helping a patient who doesn’t speak English, remember how the Trust’s telephone interpreting service, Language Line, can help you either on scene or in the control room.

Language Line is available 24 hours a day every day of the year and has interpreters available speaking over 200 languages.

If you arrive on scene with a patient, you can simply call Language Line and they will translate for you over the phone on loud speaker. If you are in EOC, you need to end the conversation with the caller and ask them not to call back, ring Language line and they will connect you and the caller to have a three-way conversation.

When you call Language Line on 0845 310 9900 you will need to give the unique Trust ID for your area, which are listed below and your surname as a reference.

Client   ID



EOC Norwich


EOC Chelmsford


EOC Bedford


Out of Hours/111


Complaint and Litigation (PALS)


 Operations Norfolk, Suffolk and Cambridge


Operations Essex


Operations Bedfordshire & Hertfordshire


We have had really good feedback on the service that Language Line provides and staff have said it is really effective and works very well, so please remember how it can help you in the future.

Published 24th June 2015 

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