Improving the way we support new initiatives: the Business Development Gateway

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Do you have an idea for a project or scheme that can improve patient safety, quality or experience? Have you been approached to work in collaboration with partner providers to deliver our service differently?

We have successfully delivered a wide variety of alternative care schemes and pathways over the years to increase care, treatment and outcomes to our patients and where appropriate, contribute to safe and appropriate acute hospital admission avoidance.

These schemes range from Mental Health Street Triage cars to provide targeted support to those patients experiencing a mental health crisis, to early intervention and care home schemes to support those patients who can benefit from bespoke models of care to increase their chances of remaining at home or within the community. This helps them retain their independence and reduce the chance of deteriorating in hospital.

Many of these schemes are requested by, or developed with, Clinical Commissioning Groups or providers but it is vital the appropriate amount of funds are secured to ensure these schemes remain financially viable and operationally sustainable. With the emerging system changes being proposed within various STPs (link here to East24 page on STPs), we can assess the urgent and emergency care marketplace for threats and opportunities, to review how we react to both.

Some of you may have been approached to provide such initiatives so it is important to involve the Business Development, Finance and Clinical Quality teams in the development of any new business ideas and initiatives. There is a formal process to follow to ensure the appropriate level of income is achieved for each service we provide (i.e. that it is properly costed), and that the Scheme of Delegation (i.e. who can sign off or agree to certain levels of income) is followed.

The upshot? All schemes must be approved through the formal clinical and corporate governance channels and the Business Development Gateway facilitates this.

The process for getting a costing from the Finance team is by filling in an easy to follow commissioning log request. This is then used to develop a Business Development Gateway which is a description of your idea, project or tender bid that can be presented at the appropriate committee for approval. It is not a difficult process and the Business Development team are here to assist you.

The team can assist with:

  • writing and negotiating contracts and service level agreements
  • writing / developing project initiation documents, business cases, tender bids and funding applications
  • general support to ensure appropriate income is received for the work that is undertaken.

Further information can be found on east24’s Business Development section, and the team can be contacted on:

Published 20th July, 2017


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