Introducing the Programme Management Office (PMO)

Our team of seven works with colleagues across the Trust to lead and support the management and implementation of several themes of work, vital to improving the quality of care we give to our patients.

The PMO has oversight and provides support across several areas covering CQC, QCIP, IIP, Transformation, Performance, the Trust Corporate Strategy and various enabling strategies.

As you can see, the remit of the PMO is extensive. Over the coming weeks we will be featuring each of our work areas in a series of NTK articles to explain in more detail some of what we do. First up, its QCIPs…

What is a QCIP?

A Quality Cost Improvement Programme (QCIP) is an idea which has grown into a plan or project and will bring about a positive improvement in efficiency or productivity within the Trust, resulting in a cost improvement. Some efficiencies achieved can then be reinvested back into frontline care and help us to achieve financial balance.

As an NHS organisation, we have a financial obligation as part of the national focus to regularly review and improve efficiency and productivity. The PMO manages the QCIP process to ensure any savings that are made do not compromise patient care or experience.

What are we trying to achieve through QCIPs?

The team is currently trying to deliver around 56 QCIPs ranging from using more fuel efficient DSA’s to improving training course utilisation or introducing an improved service from a new telephony system. All of these changes will provide a more efficient and improved quality of service both for frontline staff and patients whilst delivering a cost benefit to the Trust.

Who is involved?

Any member of staff can come forward with an idea or highlight any innovation or concept you feel will improve our efficiency and productivity. The PMO team will then work with you to establish if this is a possible opportunity to progress.

Improved patient care

As a Trust we need to continually improve best practice to ensure we are providing the highest standard of care. We can do this by continually reviewing and reflecting on the experiences of our patients and the views and thoughts of our colleagues. If a QCIP is considered to compromise the standard of care being delivered, then it will not pass the Quality Impact Assessment chaired by our Medical Director.

A current QCIP: Improving our dispatch processes

We were approached by colleagues within the AOC team who felt there was a way of making our dispatch processes more effective which, in turn, could also improve performance and provide a more appropriate level of response for our patients.

Progressing this would provide efficiencies which could be realised as financial savings to the Trust. This efficiency workstream is based around the AACE report and includes improvement in areas such as:

  • Dispatch processes to potentially impact API/RPI
  • Review and movement of Out of Service Management into dispatch

The reviews and changes made in the above areas are already making an improvement and providing an efficiency gain to the Trust which is more crucial than ever during this challenging pandemic we are facing.  Thank you to all who have been involved.  

How to get involved?

If you have an improvement idea we would like to hear from you. Please get in touch anytime via our dedicated email address:

Published 13th October 2020

Leave a Comment
Name (required)
Email Address (required, never displayed)
Enter a message

(all comments are moderated - your submission will be posted on approval.)