Late finishes update

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A second workshop has taken place to develop ideas to combat late finishes on the frontline.The group of staff from across the organisation met on Monday 30th January to evolve ideas discussed at the last workshop in December.

Two of the proposed ideas suggested will now be explored further to understand how these could work, with proposals to trial the ideas following the group’s next meeting in about four weeks’ time.

Gary Morgan, Deputy Director of Service Delivery, said: “It was a really positive afternoon with lots of energy and passion shown from those involved to find solutions. It was interesting that the potential solutions we went in to the workshop with, were worked through and in the end, a different variation evolved and was the preferred option. This is why it’s so important that we work together to explore workble options.

“We’re listening to staff and know there is a problem with late finishes. We’ve been working in partnership with UNISON to try and address this issue for more than 12 months, so we know there are no easy fixes to this difficult issue. This is why we’re working with staff who are experiencing these issues to develop a solution.”

It was clearly identified at the workshop that the aims of any potential changes are to minimise late finishes for staff, maintain patient safety, deliver a solution that can be practically applied in EOC whilst also considering other resources like urgent or HCRT vehicles and be able to address specific demand or capacity issues.

Gary added: “The solutions put forward focus on the last part of the shift and a number of deployment parameters based on location and call categories. The group explored the advantages and disadvantages of a variety of concepts and we’re now looking forward to developing the preferred options over the next few weeks to then come back together and drive this forward in partnership.”

The workshop group was established at the end of last year after the Executive Board invited staff to raise their concerns and hot topics, during which, late finishes was again highlighted as the main problem for frontline staff. The group was open to all staff and those who attended the first workshop have become the core members, representing staff from across the region and in different roles.

Kevin Brown, Director of Service Delivery, who is leading the renewed drive, said: “We know the best solutions to very difficult problems come from our people who are dealing with patients and their calls all day. We know our staff want our patients to have a good experience and deserve to get home on time more often than they do. Finding a solution is really important to me.”

In tandem to the staff workshops, the Trust continues to meet with UNISON representatives to take forward discussions about late finishes and potential solutions. We note that UNISON have produced a new video on the issue of late finishes and look forward to reviewing that video with a view to agreeing a joint release about our plans to address this longstanding issue for the benefit of staff and patients.

Published 9th February, 2018




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