Latest leadership message from Dorothy Hosein, interim CEO

Dorothy Hosein

Firstly I would like to take this opportunity to thank you for taking up additional incentivised shifts over the Christmas period. Your dedicated response means that we will have up to 20% more resources available to our patients this winter compared to last year. We really do appreciate your hard work and commitment to providing the best care for our patients.

Over the last two weeks I have continued to travel around the region visiting staff at Chelmsford and Barton Mills. I also had the opportunity to tour one of our new ambulances due to be launched in February 2019. I was extremely impressed by the vehicle and in particular how our teams have worked together to design and develop innovation which sets us above what other ambulance services are doing. Most importantly it provides a great experience for both our patients and staff. I continue to find so much to be proud of as I travel around the patch.

It was good to meet some staff in their first few weeks with the Trust and hear that they have enjoyed their period of mentorship and blue light driving course. Welcome to Ben, Matthew, Cody, Lianne, Rebecca and Lucie and thank you for taking the time to speak with me. A big thanks to all the staff at the Vehicle Service Area in Barton Mills, Driver Training Unit, Chelmsford Hub and Chelmsford AOC for such a warm welcome and I look forward to seeing you again soon. I will be in Cromer on Friday (7th December) and Bury St Edmunds and Ipswich next Wednesday (12th December).

Yesterday I met with our Regional MPs in Westminster to provide assurance that we are prepared for Winter and have used the learning from last year to make improvements to provide the best care possible for patients. In terms of embedding improvement and learning we are developing a new governance framework to provide enhanced oversight of accountability and delivery and a more robust approach to performance monitoring. This framework will ensure that staff, managers and the Trust Board are all focused on the key priorities of the Trust. The first meeting of the Accountability group will be held in the next few weeks with action expected before the end of Quarter 4.

I would like to share an amazing story from North Bedfordshire. Our crews were recently called to a very difficult breach birth and subsequently needed to treat a very poorly baby. The baby’s mother has since contacted the Trust to let them know that thanks to the amazing work of our staff her baby is making an extraordinary recovery and will be heading home shortly. A huge thank you to all of you involved with this incredible story. 

Finally, congratulations to the team from Norfolk, who along with members of HART, won 'Hospital/Ambulance hero of the year' for their efforts during the 'Beast from the East' at the Stars of Norfolk and Waveney Awards last night. Well done to you all.

Have a good week and look forward to meeting you soon. 


Published 6th December 2018

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