Latest leadership message from Dorothy Hosein interim CEO

I am delighted to join the family of EEAST colleagues. I have already felt the sense of family and had a warm welcome from the people I have already met over the last week. I have worked within the NHS, as you know, which has meant I have met a number of you in my previous roles within the acute sector.

I have chosen to join you as I want to support the organisation achieve its vision of being trusted to deliver compassionate care. To do that, we have an ambition of improving performance to become a centre of excellence. It is a tremendous tribute to all of you that the CQC noted the outstanding patient care. Very well done to all. Our challenge now is to achieve good for all other CQC domains. I look forward to delivering that with you.

This is a business centred on people. Both patients and staff are key. There is nothing more important for me than to optimise the service we give to our patients and ensure the wellbeing of our staff. Each and every colleague – no matter what their position – is important and equal. Each and every one of you has the power to improve services. I want to work with you to ensure that you are using your talents to the full and are enjoying working at EEAST. I am aware that a number of colleagues continue to leave the organisation. While this might be true of other ambulance trusts too, I know that some EEAST staff have left because they feel unhappy and, in some cases, not listened to. I am completely committed to working with you to turn this around. Culture change happens within an organisation through all of us pulling together in the same direction.

My values are particularly rooted in honesty and quality, and I know that this organisation holds to those two values very closely alongside teamwork, care and respect. These deeply held values will help us make necessary changes to improve staff satisfaction and performance for our patients.

My first agenda over the coming weeks is to get to know as many of you as possible. I joined colleagues in Norfolk on Tuesday, and was pleased to see the staff long service and special recognition awards the following evening showing some of the best of what this great Trust has to offer.

With the challenges that winter presents on our doorstep, I will be working in step with you to give our patients improving services. I am so looking forward to it #WeAreEEAST!

Today I signed up for my Well Being Passport, this is a fantastic project which allows you to evidence your personal, professional or wellbeing development. It’s great to see our teams developing innovative schemes.

I also wanted to note my condolences to colleagues and friends of retired colleague Sally-Jane Gooding, whose death last month we have learnt of. There are details about Sally's funeral here if you wish to pay your respects, and we will be passing on our condolences to her loved ones.

If you have any questions both now or in the future, please contact the which will be managed by the Trust’s Chief of Staff, Liz Cunnell, and I will personally respond. Liz will be working with me to develop and manage key stakeholder relationships. Rebecca Dawson, also part my team, will support me and manage my diary, and can be contacted on 01763 268742. I am looking forward to travelling around the region over the next few weeks to meet you and hear your views.


                                                                                                                                                                               Published 8th November 2018

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