Clare on ePCR replacement and Windows 10 upgrades

Clare Chambers

Most weeks, the leadership message, rightly, includes a special thank you to staff treating our patients. This week I’d like to say a special thank you to all our staff who work for the Trust in support services. You all make a difference to patient care, no matter what you do, and the organisation couldn’t operate without the work that you do.

From a ‘business as usual’ perspective the IM&T team provide day-to-day IT support (over 500 calls per week), Informatics 999 and PTS reporting (over 80 reports a day), CAD Data Quality improvement, Development and IM&T PMO. As with many teams, the IM&T team are under increasing pressure to deliver a service to staff. You will have seen on the front page of East24 a reminder of the different ways to log calls with the IT Service Desk if you can’t get through on the telephone.

We have got several key projects rolling out across the organisation which will improve technical-life for Trust staff.

I’ve included a bit more detail on these below, but if you have any questions, please get in touch. 

ePCR Replacement
The OJEU for the replacement of ePCR went out to the market on 30 September 2019. The procurement is to replace the ePCR system and the End User Devices (EUDs). The EUDs will be personal issue, which means each frontline member of staff will get a device to use, not only for ePCR, but for email, online training, intranet and for some personal use. The evaluation for the devices and the system will take in mid-November. Clinical, IT, Informatics and Finance staff are involved in the evaluation.

Windows 10 upgrade
The desktops and laptops across the Trust are in the process of being upgraded to Windows 10. We have over 1,500 desktop and laptop devices to upgrade and brought a third party in to assist. We’re very aware as a team that this hasn’t gone as smoothly as we would have liked. However, the good news is that many of you will now have newer equipment that is running on Windows 10 and Office 365. We will be in touch with some of you to confirm your migrated equipment and pick up any that have been missed.

Network replacement
The trust’s network is being replaced. The project will deliver modern, reliable network links to all EEAST’s sites. Some sites have already been migrated and we’ve heard reports that the network is greatly improved. Please bear with us – there are over 120 sites to migrate and each site requires around 5 visits before it is migrating.

There are many other projects and implementations that we are leading, so please get in touch if you want more information.

Clare Chambers
Head of Information Management and Technology (IM&T)



Published on 24th October 2019

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