Leadership Message from Dorothy Hosein

Dorothy Hosein 121219

I hope that you are all well and have been able to enjoy and celebrate Christmas and New Year with your family and friends.

I would like to take this opportunity to say thank you for all your hard work and commitment despite the challenges of increased demand and prolonged delays at our hospitals. I appreciate the frustration that these delays cause and the additional pressures this causes such as late finishes and the detrimental impact on patient experience.

I had a long meeting with the Director of Performance and Improvement at NHSI/E this week to discuss how we / system partners can work more effectively to decrease hospital delays and we will be leading on this work in the coming weeks. I was also able to demonstrate that thanks to the hard work of our staff, managers and volunteers we have provided a safe service to patients.

I would also like to say a special thank you to all our Community First Responders, students, volunteers and St John Ambulance staff. I really appreciate the time you have given for our patients during the Christmas period and the excellent support you provide for our staff throughout the year.

As you will be aware this winter we introduced an Urgent Care Tier* to improve the service we provide to patients. I am pleased to hear of the success of this project for our patients and also the benefits for the system pressures in the wider health community. I am keen that as a service we take an innovative approach to our model of care and are prepared to be leaders of the system, whether this be cohorting patients in our Acutes to preserve patient experience or leading care decisions through a Winter Room. We are also working closely with our Police colleagues and have formed a forum with the seven areas which have already identified a number of key workstreams. I will be in a position to provide an update in February 2020 on this collaborative work.

Finally, I would like to take this opportunity to wish you a very happy new year in 2020. I know that we have some hard work ahead of us to continue our journey of improvement but I am confident that we have started to make the right steps to take us forward. I have already started the recruitment process to establish a full Executive Team and will provide an update in the coming weeks.

I look forward to meeting you in the coming weeks on my travels.




* The Urgent Care Tier is currently being supported by our year 2 & 3 BSc students (that are unable to drive a front line vehicle until they get C1 clearance and have attended a blue light driving course). These students pick up health professional calls and back up our crews in a non-blue light capacity responding under guidance of ESOP 25.


Published 9th January 2020

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