Leadership message from Dr Tom Davis

Dr Tom Davis

Having a speaking up and listening culture is critical to enabling open dialogue, including time for reflection and learning when things go wrong so that together we can improve things. 

We are creating a culture of positive work experiences by understanding the intelligence available to us.

Listening Culture 
Everybody matters and getting it right for our people is how we work together to live and work by our Trust values

It is important to work closely with relevant parts of our organisation to better understand how effective local arrangements are in fostering our positive speaking up and listening culture.

It is essential our management teams ensure concerns are listened to and responded to in an effective and timely manner; that they understand areas of concern and identify actions for improvement.

Working in partnership with local trade unions helps ensure you know how to raise any concerns you have. 

There are a number of resources available on our Trust intranet ‘You Matter’ pages which are helpful to refer to including links to more information for Freedom to Speak Up, Health & Wellbeing, Equality & Diversity and Partnership Working.

NHS Staff Survey
All staff also have the opportunity to tell us what it is like working for EEAST through the NHS Annual Staff Survey You should have received an email link from Picker, an external organisation who handle all your survey responses confidentially.

This is an opportunity for you to share your views and opinions to the Trust Board and for the the Board to see how well we have responded to your feedback and identify where improvements are still to be made.

No-one from the Trust will be able to see your survey or identify your individual responses. The survey is easy to complete and should take you around 15 minutes. You can complete the survey during your regular working hours. The survey closes on 29th November 2019.

Freedom to Speak Up and Raising Concerns Forum
Raising a concern can be a difficult and stressful process for all parties concerned.

As the Freedom to Speak Up Executive Sponsor and Board Sponsor and Chair of the Trusts Raising Concerns Forum my role is to ensure executive oversight of intelligence escalated via the channels available. This enables us to have a proactive and collaborative approach to providing and embedding a positive healthy workplace culture, ensuring all staff can come to work safe in the knowledge that we will take action to all concerns raised such as incidences effecting dignity and respect in the workplace. We recognise the positive impact for performance and to our wellbeing by living our Trust values.

The Raising Concerns Forum enables us to take this action by providing a forum for working collaboratively with our staff and leaders across directorates, with our Trade Union Partners and with our Ambulance Trust Networks in order to achieve our Trust’s strategic priorities.

Supporting and engaging with our staff through training and early intervention
We’ve been working with ACAS to deliver practical skills training for early intervention and open dialogue approaches, supporting our managers to effectively manage workplace concerns before disagreement escalates.   

We’ve also been building our pool of ACAS trained mediators across the Trust having run a two 5-day Certificate in Workplace Conflict Management courses. Conflict at work can happen in any workplace. Differences between individuals can lead to grievances, absences and loss of valuable employees. Mediation helps people who don't see eye to eye sort out their differences as quickly as possible and so minimise distress and upset.

Mandatory training
Core Statutory/Mandatory topics such as Health, Safety and Welfare and Safeguarding continue to be accessible through Evolve, our Learning Management System. The system automatically sends you reminder emails to ensure core statutory/mandatory compliance. 

Health Education England (HEE) provide an online training package on raising and handling concerns in the NHS. The training package was produced in partnership with Protect (formerly Public Concern at Work) and can be used by staff and managers.


Finally, I would like to say how saddened I was to hear of the death of one of our dispatchers in the Norwich Ambulance Operations Centre (AOC), Luke Wright (Baldwin). I wish to express my condolences to his family and friends. At times like this it's even more important that our green family support and look out for each other.

Dr Tom



Published 14th November 2019

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