Leadership message from Gary Morgan

Gary Morgan

I would like to start with a thank you to all our staff and volunteers who continue to work so hard for our patients – over the past few weeks we have seen some challenges and we are in a period of significant training and mentoring across many different areas to increase capacity before the winter period. Please spread the word on the different opportunities there are to join our service still which can be found here.

It’s been a busy time for Ambulance Operations Centres (AOC) and Community Response. We have just released our Community Response Strategic Delivery Plan which you can find a copy of here. This sets out our future direction for volunteers including community first responders, military and other co-responders. This will include a volunteer conference on the 5th October and developments for both technology and scope of practice (such as the falls trial which we intend to widen out ahead of winter).

In terms of wider volunteering, I am delighted to say we now have over 1,000 GoodSAM responders and so are half way towards our aim of reaching 2,020 in “2020”.

Our next phase will enable us to widen the groups that can register as GoodSAM responders to include other Healthcare Professionals. Find out more on GoodSAM.

Talking of Healthcare Professionals, on the 1st October we went live with the new national frameworks for HCP and interfacility transfers (IFT).

Essentially this brings in for the first time a national standardised process for patients who either require an ambulance response in a community setting following clinical assessment by a HCP or transfer between healthcare facilities.

This does not change our contractual arrangements for the types of patients we transport, only the process for taking those calls and the resultant categorisation. This has already been piloted and benefits include equity of access for seriously ill patients and consistency in definition of high acuity patients (mapped to Category 1 and Category 2). Importantly it enables parity of response between calls originating from 999, HCP and IFT. A programme of communication has been in operation with external organisations and whilst there will be minimal impact on emergency operational staff you can find more information (including how to contact us to ask questions) here.

Finally for those who work clinically, we have now taken delivery of the 2019 JRCALC Clinical Practice Guidelines. The 2019 edition has been brought up to date with the latest evidence and developments in clinical practice and now incorporates essential content from the 2017 supplementary guidelines, including extensive guidance on maternity, sepsis, safeguarding, falls in older adults and pain management. You can find more information here, including arrangements for distribution.

I will finish my message in the same way as I started – with a thank you again for everything you do for our patients.


Published 3rd October 2019

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