Leadership message from Jon Moore

Jon Moore

As we move into what now really feels like “winter” with the dark drawing in around us and the weather feeling colder the focus for us becomes the issues we encounter around longer hospital turnaround times and keeping EEAST resilient during this difficult period. Everyone here works really hard to do the best for our patients and keep them safe during testing times, and I am always impressed at the lengths people go to in order to help others.

For winter, we have invested a lot of time planning and working across the region to prepare the Trust. Our Sector Teams have been engaging with all partners at acute trusts, CCGs, A/E Delivery Boards and many more. We have reviewed our Surge Plan, the national REAP guidance and many other aspects to ensure they are fit for purpose and provide the best for our patients and staff. We have shared our plans widely and it can be found here.

We have seen the first few incidents declared as ‘critical’ under the new process and we are learning from these experiences. It is helping to provide the focus and attention to the more significant incidents we respond to, and provide the right levels of that response. You can find further details about the critical incident declaration here. Don’t forget we have the QR codes which you can scan with any smart phone to find out what is going on with any of these incidents, the code can be found in various places around the trust. Information about the code can be found on HERE. If you do not have a QR code sticker, please contact your line manager. They can arrange with the Deputy Directors to have QR codes sent to your station.

The hospital handover delay escalation process has been used over the last four weeks, introducing a new paging system to contact senior staff at acute trusts and CCGs to assist in speeding up the escalation process and getting attention on these delays which can prevent us from getting to patients waiting in the community. All frontline staff can assist with this process by ensuring they liaise quickly with the senior nursing staff when arriving at handover and keep their dispatcher informed of any delays experienced so we can attend to issues early. Only by working together will we improve this system-wide problem for our patients who get a very poor experience waiting in queues. For those waiting for us to respond out in the community when we are delayed at handover, this is unacceptable and we are working hard to change it.

Winter is a testing time for all of us, shifts are extremely busy and everyone feels the pressures of trying to the best for our patients. Remember to look out for your colleagues at work, keep an eye on each other as its important we all feel supported. We have lots of mechanisms for helping people throughout the organisation, but the first and most effective is our people looking after each other.

Jon Moore

Published 29th November 2018

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