Leadership message from Luke Squibb

Luke Squibb

I would like to start by thanking all our staff across EEAST for your continued hard work, dedication, and commitment to deliver an excellent service to our patients throughout the ongoing Covid-19 pandemic.

The current pandemic has given us the opportunity to strive to improve the quality of care we are able to deliver to our patients across the East of England. As we have previously heard from Dorothy we have continued to achieve national performance standards over the previous weeks and now have the tools and commitment to continue to achieve these going forwards.

Performance is not all about times, it also includes the quality of service we are able to provide our patients something which was one of the main reasons I joined the ambulance service.

In May this year we have managed to arrive on scene at our sickest C1 patients 2 minutes quicker on average than we were only 2 months previously in March. This quicker response and high level of care that we are able to provide increases the chance of survival from a cardiac arrest, the survival rates from cardiac arrest  decrease by about 10% for with every additional minute without lifesaving interventions. This improvement in response times increases the chance of survival from a cardiac arrest by up to 20% which is an excellent achievement.

What has really struck me throughout this pandemic has been how all staff from across the Trust continue to work even closer as a team striving for that shared goal of improving patient care and experience.

Teams from all directorates within the Trust have been supporting operations around the clock to ensure we have the right equipment, vehicles, staff, PPE and finances available, to name just a few, to deliver this improved service to our patients. 

The world is continually changing at the minute and we must continue to evolve as an ambulance service. Over the coming months there will be further initiatives to take our levels of response and care to our patients further forwards and I am confident that through maintaining the Trusts values of quality, honesty, care, respect and team work we will continue to improve in all aspects for our staff and patients. 

Thank you again for all of your continued support and commitment to delivering great standards of patient care across EEAST.


Published 18th June 2020

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