Leadership message from Marcus Bailey, Chief Operating Officer

Marcus Bailey

Following confirmation earlier this week that we have now been placed in special measures, we had more details on the support package that we will receive from the NHS. I can speak for the executive team when I say that this additional support will be really helpful at all levels of the organisations. From connecting up with fellow ambulance services, to boosting capacity for our Freedom to Speak Up support, all the extra resources are very welcome. 

You will hopefully have seen today that we have launched our Workplace Harassment Survey. This is one of the most significant early steps we can take to better understand and address the concerns raised with the Care Quality Commission, and also flagged up in the latest Pulse survey results

The survey covers all forms of harassment and because this is a sensitive and complex area, the survey is quite long. However, please do find the time to complete it so we can move forward together to creating a culture where nobody comes to work with the fear and worry of being subjected to bullying and harassment.

You will see on Need to Know over the next few days a number of responses from the wider leadership team to staff questions and comments from our latest virtual staff sessions. I chaired the last one and was joined by over 70 staff. As I couldn’t answer all the questions - which ranged from questions on leadership, training and development through to operational questions, we will be publishing responses regularly on the intranet. We have more sessions scheduled, so do please dial in. Over 1,000 attendances have taken part so far, so we will keep these running. 

Finally, I want to end with an example of the great work we do here at EEAST to innovate around our services and patient care. We have teamed up with Norfolk and Norwich University Hospital to run a mobile stroke unit as part of a six week trial. The ambulance is staffed by a consultant and paramedic with a video link to a radiology consultant at the NNUH to ensure rapid diagnosis and treatment. We hope the trial, which covers the greater Norwich area and follows pilots in Southend and Ipswich, will show clearly the impact that providing more modern approaches to healthcare has on the lives and recovery of our patients.

Thank you for taking the time to read this update.

Marcus Bailey
Chief Operating Officer

Published 22nd October 2020

Thank you for your message. Dr Tom Davis, our Medical Director and Deputy Chief Executive, has a slot at this afternoon's CEG meeting (Tuesday 27 October) to provide an update from the Trust. We will of course continue to provide updates and also have further discussions with CEG over the coming months.
Internal Communications
27 October 2020

I was disappointed that a special slot was not set up for the Trust's CEGs. Might I request that this be given some consideration by the Board please?.
22 October 2020

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