Leadership Message from Paul Henry, Deputy Director of Operations Support

Paul Henry

Hello spring! The green shoots of the season are for me a notable parallel for where we find ourselves right now at EEAST. In the same way that our gardens are taking to a new life and colour, the Trust is changing too, and for the better.

The significant groundwork which we have put into place over the past two years to develop our support infrastructure is beginning to come to fruition with tangible evidence of our collective ambitions to provide new and modern support services, fit for purpose. 

In the coming months we will see developments within many of our buildings, our ambulances and the exciting expansion of Make Ready services. Make Ready is designed to provide vehicles and equipment which are fit for purpose and ready for use. There is a vital synergy between all these transformation projects insofar as that we will employ the right buildings, in the right place, with the right people, vehicles equipped to maximise our capability to care for our patients. These new integrated services are designed to make clinicians’ work-life better, ensuring that they can concentrate on what they do best, looking after the people who need us.

Work is underway to develop 10 (of our 18) proposed Make Ready locations which will include the provision of in-house workshops.

We are initially focussing on those locations that can most readily accept a vehicle workshop and additional Make Ready Services staff. Target sites include Chelmsford, Kings Lynn, Luton, Norwich (Longwater), Peterborough, Southend, Stevenage, Watford/ Hemel (joined site) and Waveney. It is anticipated that most locations will go live by the late summer, with Norwich (Longwater) coming prior to winter.

No new infrastructure will be effective without the right people, it’s our people that make things happen. I am pleased to advise that we are commencing a recruitment programme for Workshops and Make Ready services staff. We are taking this opportunity to review the job descriptions and pay-bands of these key roles. Consultation will take place with those who currently do the jobs to make sure their views are heard.

Finally, I am delighted to advise that we will be reviewing our first, new-style ambulance this week and expect to receive the first 55 ambulances in May (226 planned for this year).

I believe that we have together built a ‘flag ship’ ambulance that exceeds all the requirements of a national specification in terms of cost efficiency, sustainability and most importantly innovation for patient care.

Take heart in what we are achieving…no winter lasts forever.


Published 7th March 2019

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