Learning from Incidents Summaries

Call handler

New Learning from Incidents Summaries provide all the key facts from serious incident reports in an easy to read online format.

The new summaries outline details of a serious incident along with how it happened and the key lessons learned from reviewing that incident.
They are available in a mobile-friendly format and that be read anywhere, or downloaded as PDFs from the EAST24 web page.

The first summary focuses on why a call was marked as a duplicate and closed in error.

Learning from serious incidents case study: Call closed in error

Download as a PDF from EAST24

Published 3rd October 2019

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