Luton health watchdog praises crews

Luton Healthwatch visit 2014

Healthwatch Luton has been “impressed” by the “professionalism and care” shown to patients in their first experience with emergency crews.

Speaking after the shift, Nisar Mohammed and Kay Kokabi from the health watchdog said: “When we arrived at the scene of emergency call outs, the ambulance staff maintained professionalism and complete transparency, informing us, and more importantly informing the patients, of what they were doing and why. It was clear that the ambulance staff that we accompanied were very passionate about what they did.

“This was an amazing learning experience for us both and we are incredibly thankful for the opportunity to attend the ambulance on emergency call outs. We always appreciated the job of ambulance staff and now having experienced it first hand, our appreciation and respect has increased tenfold. We would like to thank all the staff at the ambulance trust for their hard work, dedication - keep up the fantastic work!”

Dave Fountain, Locality Director for Bedfordshire & Hertfordshire at the East of England Ambulance Service NHS Trust, said: “We work really closely with Healthwatch Luton and it’s great to see them engaging with members of our staff and to see the fantastic work that our frontline staff do every day.”

Published 6th December 2014 

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